Your trusted manufacturing partner for premium Beauty Instruments
Claim Policy
Claim Policy – Shop De Beleza
Customer satisfaction is one of our highest priorities. Every product manufactured by Shop De Beleza undergoes strict quality inspection before shipment. However, if you experience any issue with your order, we are committed to resolving it fairly and professionally.
Eligible Claims
Claims may be submitted for:
- Manufacturing defects
- Incorrect products supplied
- Quantity shortages
- Transit damage (with carrier documentation)
- Products that do not match the approved specifications
Claim Submission
To process your claim efficiently, please provide:
- Order Number
- Invoice Number
- Product Name
- Product Article Number
- Detailed description of the issue
- Clear photographs or videos
- Quantity affected
Claims should be submitted as soon as possible after receiving the shipment.
Claim Review
Our quality assurance team carefully reviews every claim. We may request additional information or samples if required to investigate the issue thoroughly.
Resolution Options
Depending on the nature of the claim, Shop De Beleza may offer one of the following solutions:
- Product replacement
- Credit note
- Repair or corrective action
- Partial or full refund (where applicable)
- Alternative mutually agreed resolution
Non-Eligible Claims
Claims may not be accepted for:
- Normal wear and tear
- Improper handling or misuse
- Unauthorized product modifications
- Damage caused after delivery
- Failure to follow recommended handling or storage practices
Commitment to Quality
At Shop De Beleza, we believe that strong business relationships are built on trust, transparency, and consistent quality. Our experienced production and quality control teams work diligently to ensure that every shipment meets international standards and our customers’ expectations. In the unlikely event of any issue, we are committed to providing prompt, fair, and professional support to achieve a satisfactory resolution for all parties.